Campbell Plumbing and Rooter SMS Program Privacy Policy

Last Updated: October 1, 2026
Effective Date: February 19, 2026

1. Overview

This Privacy Policy explains how Campbell Plumbing and Rooter LLC (“we,” “us,” or “our”) collects, uses, and protects information in connection with our text messaging communications under the A2P 10DLC (Application-to-Person 10-Digit Long Code) framework.

We comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles & Best Practices, and all applicable carrier and The Campaign Registry (TCR) requirements.

2. Information We Collect

When you interact with our messaging services, we may collect:

• Personal Information — such as your name, phone number, email, and service address if you provide them voluntarily through our website, lead forms, or other opt-in channels.
• Message Data — including content of messages, time sent or received, delivery confirmations, and opt-in/opt-out status.
• Technical Information — device type, carrier, and metadata to ensure reliable message delivery and compliance.

We do not sell or share personal data with third parties for marketing purposes.

3. How We Use Information

We use the information we collect to:

• Send you transactional, informational, or promotional messages that you have consented to receive regarding your plumbing service needs.
• Respond to your service requests and provide estimates for plumbing work.
• Schedule appointments and send service reminders.
• Manage opt-in and opt-out preferences.
• Monitor delivery and response rates to maintain compliance with carrier standards.
• Prevent spam, fraud, and abuse of our messaging systems.
• Fulfill legal and regulatory obligations related to A2P 10DLC campaigns.

4. Opt-In and Consent

You may opt in to receive text messages from Campbell Plumbing and Rooter LLC by checking the SMS consent box(es) on our website form. Transactional messages (appointment reminders, confirmations, and service updates) and marketing messages (special offers and promotions) each have their own separate, optional checkbox. Submitting the form without checking a box will not enroll you in text messaging.

Consent is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.

5. Opt-Out

You may opt out at any time by replying with STOP to any of our text messages.

After opting out, you will receive a final message confirming your unsubscribe request.

For help, reply HELP to any message or contact us using the information below.

You may also contact us directly at:

• 📧 [email protected]
• 📞 (520) 313-0403

6. Data Retention and Security

We retain message and opt-in records as required by The Campaign Registry and carriers for auditing and compliance purposes.

We use commercially reasonable safeguards to protect your information from unauthorized access or disclosure.

7. Data Sharing

We may share limited message and campaign data with:

• Twilio or other registered messaging providers for delivery.
• The Campaign Registry (TCR) for campaign registration and compliance verification.
• Law enforcement or regulators when legally required.

We never sell or trade your phone number or personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

8. Children’s Privacy

Our messaging services are intended for individuals 18 years and older.

We do not knowingly collect personal data from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated "Last Updated" date. Your continued use of our messaging services indicates your acceptance of the revised policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our SMS practices, contact:

Campbell Plumbing and Rooter LLC
📍 1922 Stow Street, Simi Valley, CA 93063
📧 [email protected]
📞 (520) 313-0403

Last Updated: October 1, 2026